Company Type: Fortune 50
Location: Washington, DC
Shift: 9-5
Type: Contractor, Temp-to-perm
The Risk Management Applications team needs an Operations Team Lead to manage production support and configuration of its portfolio risk management application (PRiMA). The
application platform is J2EE running on JBoss, using Oracle for run management and transaction processing, Netezza for reporting and a Java Swing client. The application has a heavy duty 24x7
processing cycle.
The functions that will be fulfilled by the Risk Management Operations lead include:
Ensuring that appropriate processes and procedures are developed and following by the operations support team
Communicating operational status and providing reports on same regularly
Coordinating, and participating in, the following activities as necessary -
• Monitoring & Analyzing production hardware and software issues and reporting its performance
Managing the production calendar – ensure that the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which
could impact throughput. Communicating these events to all stake-holders.
• Monitoring user jobs, intervening as necessary to ensure they reach completion. Recording any intervention(s) using the appropriate logging and monitoring tools. Communication of any
intervention to the affected parties.
• Documenting and reporting systems and/or applications issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of
an issue; documenting any system changes in the system log. Ensuring that the loop is appropriately closed on all systems issues.
• Responding promptly to business user requests
• Performing weekend and evening support as needed
• Overseeing archival of data and managing data backup policies
• Management of authorized users - ensure that the set of authorized users for any applications being managed is audited regularly
• Playing the role of point of contact for infrastructure changes/upgrades, attending relevant meetings and communicating issues.
• Playing the role of expert user who is highly familiar with the application, its usage and architecture. Ability to support new users as they join the group.
• Providing information on controls (change management, access, logging & monitoring) to oversight groups (SOX testing, internal audit, etc.)
Proactively managing h/w usage, configuration & performance
Developing appropriate tools to further automate the support function
Ensuring that adequate processes are in place for the support function and that these are adhered to
Managing test, uat, production releases
| Risk Management Operations Lead ( Unix / J2EE / SQL) Details | |
|---|---|
| Company: | IT-Pros, Inc. |
| Employment Type: | Contractor |
| Relocation Covered: | True |
| Contact: | Sam Firouzgar |
| Email: | |
| Education Required: | 4 Year Degree |
| Experience Required: | At least 6 year(s) |
| Travel Required: | Negligible |
